Dr. U offers proven success in driving innovation and strategic business growth through data technology and AI/ML, informed by robust customer experience (CX) strategic roadmap. His career spans over Technology, Travel/Hospitality, and Financial industries, with experience in building and scaling high-performing global Data Science teams and Engineering teams in CMO/CDO/CIO/CTO office to drive Omnichannel CX, AI+Human-driven decision making, and Data Management Strategy spans large corporations and startups.

Currently, Dr. U is a Vice President (Unit CIO), Head of Enterprise Data Technology & Augmented Intelligence at American Express, leading a cross-functional unit of 1000+ team members to drive global Data Technology and Augmented Intelligence across the Enterprise. He is also serving on multiple advisory boards such as Google Cloud AI Technical Advisory Council (TAC), University of Miami Institute for Data Science & Computing (IDSC) Advisory Board, and University of Georgia Computer Science Department Advisory Board, etc. Prior to Amex, Dr. U was leading Global Data Science practice in the Travel & Hospitality industry (e.g. Las Vegas Sands Corp., Carnival Cruise Line, etc.), built global data science teams from scratch with Statisticians, Machine Learning Experts, and Economists solving very interesting business problems across multiple markets to drive innovation and to ensure their global business stays ahead of the highly complex digital and market trends. Prior to his journey in the Travel & Hospitality space, he held multiple roles in different industries with focus on leveraging data and machine learning for optimization.

Dr. U is a thought leader believes in the value of data-driven business, with in-depth knowledge of leveraging technology to transform business culture, build value, drive growth, and create environment of continuous improvement. He grew up in Macau, attended college at Shanghai University in China and obtained his Ph.D. in Computer Science (specialized in Machine Learning) from The University of Georgia in USA, with international experience living and working in Europe, Asia, and North America. Dr. U enjoys leveraging the unique combination of his deep understanding in technology and extensive business experience to solve interesting problems that impact more lives and create greater business outcomes.

If you are seeking for advisory or collaboration, please feel free to connect with Dr. U through LinkedIn.